About Us
About Us
Who We Are
Gratti London is a footwear retailer dedicated to bringing you comfortable, stylish casual sandals that combine quality craftsmanship with everyday wearability. We believe that great footwear should feel as good as it looks, which is why every pair in our collection is selected with care to meet the highest standards of comfort and durability.
Our mission is simple: to provide customers in Canada with footwear that enhances their lifestyle, whether you're exploring the city, enjoying a weekend getaway, or simply relaxing at home. We are committed to transparency, exceptional customer service, and delivering products that exceed expectations.
Our Values
At Gratti London, we prioritize:
Quality: Every sandal we offer is chosen for its superior materials, construction, and long-lasting comfort.
Customer satisfaction: Your experience matters to us. We listen to your feedback and continuously improve our product selection and service.
Transparency: We believe in clear communication about our products, pricing, shipping, and policies. No hidden fees, no surprises.
Accessibility: We work hard to offer premium footwear at fair prices, making quality accessible to everyone.
Legal Information
Gratti London is operated by Martlaz Limited (trading as Gratti London).
Registered Office: 26-28 Mill St, Ballymena BT43 5AE, United Kingdom
Company Registration Number: 16614951
Registration Authority: Companies House
Email: info@grattilondon.com
Phone: +1 5794741847
Customer Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC -4)
⚠️ Important Notice: Martlaz Limited is an independent company and has no affiliation with local retail chains or marketplaces in Canada.
How We Serve You
We deliver exclusively to customers in Canada. All orders are shipped from our distribution center located at Box 147 Wanham Alberta, Wanham, Alberta, AB T0H 3P0, Canada, ensuring reliable and efficient delivery to your address.
Shipping: Free shipping on all orders. Delivery takes 4–15 business days via UPS or Canada Post.
Pricing: All prices displayed on our website include applicable taxes. There are no additional customs duties or import fees at delivery.
Returns: We offer a 14-day statutory return period plus an additional voluntary 30-day return window from the date you receive your order, giving you a total of 30 days to decide if your purchase is right for you.
Our Commitment to You
Your satisfaction is our priority. Whether you have questions about sizing, need help with an order, or want advice on choosing the right sandals for your needs, our customer support team is here to assist you. We aim to respond to all inquiries within one business day during our support hours.
Thank you for choosing Gratti London. We look forward to being part of your journey, one comfortable step at a time.
---
Last updated: March 9, 2026