Payment Policy
Payment Policy
Accepted Payment Methods
Gratti London accepts the following secure payment methods at checkout:
Credit and Debit Cards
We accept Visa and MasterCard. Payment is processed securely through our certified payment gateway. To complete your purchase, select the credit or debit card option at checkout, enter your card details including card number, expiry date and security code, and confirm your billing address. Your payment will be processed immediately upon order confirmation.
PayPal
PayPal offers a fast and secure checkout experience. Select PayPal as your payment method during checkout and you will be redirected to the PayPal platform. Log in to your PayPal account, review the transaction details, and authorize the payment. Once confirmed, you will be returned to our website with your order confirmation.
Google Pay
Google Pay provides a streamlined checkout process for eligible customers. Select Google Pay at checkout and authenticate the payment using your device security method. Your stored payment and shipping information will be used to complete the transaction quickly and securely.
Shop Pay
Shop Pay enables fast checkout for returning customers. Select Shop Pay during checkout, log in to your Shop Pay account, and confirm your order details. Your payment will be processed instantly upon authorization.
All payment methods are displayed clearly at checkout. The availability of specific payment options may depend on your device and location.
When Payment Is Charged
Payment is charged immediately at the time you complete your order at checkout. Once you confirm your purchase, the full amount including all applicable taxes is processed through your selected payment method. No pre-authorization hold is applied. Your order enters processing as soon as payment is successfully received.
Prices and Taxes
All prices displayed on our website are shown in Canadian Dollars (CAD) and include all applicable taxes. The final price you see on the product page and at checkout is the complete amount you will pay. There are no additional customs duties, import fees, or hidden charges for deliveries to Canada.
Martlaz Limited (trading as Gratti London) operates as a registered business and complies with all applicable tax regulations in Canada. Every transaction is processed with full tax transparency.
Payment Security
All payment transactions on our website are protected using industry-standard SSL encryption technology. This ensures that your personal and payment information is transmitted securely between your device and our payment processors.
We do not store complete card numbers, CVV security codes, or full payment credentials on our systems. All sensitive payment data is processed exclusively through certified and compliant payment service providers who maintain the highest security standards required by international payment card industry regulations.
Our payment infrastructure is regularly reviewed and updated to ensure ongoing protection of customer data. We implement appropriate technical and organizational measures to safeguard your information throughout the entire transaction process.
Refunds
Refunds are processed using your original payment method. Once we receive and inspect your returned item, your refund will be processed within seven business days. The refund amount will be credited back to the same payment method you used for the original purchase.
No processing fees are deducted from refunds. You will receive the full purchase amount paid, including any taxes, provided the return meets the conditions outlined in our Returns and Withdrawal Policy.
For detailed information about return eligibility, timeframes, and procedures, please refer to our Returns and Withdrawal Policy available on our website. If you have questions about a specific refund, contact our customer support team using the details below.
Contact
Martlaz Limited (trading as Gratti London)
26-28 Mill St, Ballymena BT43 5AE, United Kingdom
Company Number: 16614951
Email: info@grattilondon.com
Phone: +1 5794741847
Support Hours: Monday to Friday 09:00-18:00 (UTC -4)
Last updated: March 9, 2026