Shipping & Delivery
Thank you for shopping with Gratti London. This Shipping & Delivery Policy explains how we handle the shipping of your orders within the United Kingdom and internationally.
1. Order Processing Times
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Times & Costs
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United Kingdom: Standard delivery typically takes 3–7 business days.
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International: Delivery times vary depending on the destination country, typically 7–15 business days.
Shipping costs are calculated at checkout. Occasionally, we offer free shipping promotions, which will be clearly displayed on the website.
3. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number and instructions to track your parcel online.
4. Customs, Duties & Taxes
For orders shipped outside the United Kingdom, customers are responsible for any customs duties, import taxes, or other fees that may apply in their country.
5. Delays
While we strive to deliver your order within the stated timeframes, unforeseen events such as customs delays, weather conditions, or postal strikes may affect delivery times. We are not liable for delays beyond our control.
6. Incorrect Address
Please ensure that your shipping address is entered correctly. Gratti London is not responsible for packages sent to an incorrect address provided by the customer.
If you have any questions regarding shipping, please contact us at:
📧 grattilondon@gmail.com
